1. WHO WE ARE
At Top Fun Canada we are committed to protecting and respecting your privacy, whilst striving to provide the very best user experience. We work very hard to keep your information safe and we want our services to be safe and enjoyable for everyone. We follow strict security procedures on how personal information is stored and used and who sees it to help stop any unauthorized person from getting hold of it. We also recognize that it is important for you to understand how we use your personal information.
PERSONAL INFORMATION WE COLLECT, HOW WE USE IT AND OUR LAWFUL BASIS FOR PROCESSING
We may collect and use various types of personal information about you. Details of this information, together with an overview of the way that we use it and our lawful bases for the processing in each case are set out below:
We will collect personal information from you when you make an inquiry from us. This includes your name and contact information. We may also collect details about the best time to contact you and any other requests or comments that you may make. We have a legitimate interest to use your information in this way to make sure that we are able to help you and answer your inqueries. Where we rely on our legitimate interests, we'll always ensure that your rights are protected.
WEBSITES, MARKETING AND ADVERTISING
We will collect certain technical information about you when you visit our website. This is likely to include: the internet domain you use, your IP address or other device identifier, your browser type and version (e.g. Chrome or Internet Explorer), the operating system and platform that you are using (e.g. Windows or Mac), the screen resolution of your device, the dates and times when you access our website, the full URLs of the pages you visit and the websites or links that you use to access our website, login information, details of products or services that are viewed and the length of visits to certain pages of the website.
We collect this information so we can fulfill our legitimate interests as a business to ensure that our website is fit for purpose and promotes our services appropriately for our customers, including by displaying information that our customers are interested in. We also rely on our legitimate interest in measuring customer satisfaction and troubleshooting any website issues. Where required by law, we may also seek and rely on your consent.
We may collect and use information from various sources in connection with the marketing and advertising of our services. This may include your contact details (and your marketing preferences) to contact you with certain marketing messages (e.g. marketing e-mails). We may also use data we collect from you (either directly or via our website or advertising) to help us measure the effectiveness of our advertising and to establish what interests you and what doesn't.
We rely on your consent to contact you directly about our offering. In other scenarios in carrying out efficient and appropriate marketing and advertising for our services, we will rely on our legitimate interests, whilst always ensuring that your rights are protected. You can withdraw your consent or opt-out of our direct marketing at any time through our marketing preference center or through the 'unsubscribe option in any marketing email.
ADMINISTRATIVE OR OTHER BUSINESS PURPOSES
We may collect certain other information that you give us, for example, when you contact us for a particular reason other than those set out above such as to report problems with our website. It is in our legitimate interests as a business to use your data in this way, for example, we have a clear interest in ensuring that our website works properly and in ensuring that we operate our business efficiently. We will always ensure that your rights are protected.
HOW WE SHARE PERSONAL INFORMATION
In order to make sure that we run our business efficiently, and to make sure that you get the service that you expect, we will need to share your personal information, from time to time, as necessary, with the following third parties:
Subsidiaries and affiliates, and with service providers who perform services for us, these services include but are not limited to the provision of online advertising which may involve anonymous profiling in order to find similar prospects to you or showing you relevant ads based on your interest in our products and services. We do not share your personal information with third parties for them to use for the purposes of sending you marketing information or for those third parties to use your information for their own purposes.
WHERE WE TRANSFER AND STORE PERSONAL INFORMATION
From time to time we may process (or ask, or permit a third party to process) your personal information outside of the European Economic Area (EEA) where local laws may not provide legal protection for your information in the same way as is applicable in the EEA.
Whenever we send (or permit a third party to send) your personal data outside of the EEA, we will make sure that we take the steps necessary to protect your data as required by applicable laws. For example, we may require the overseas recipient to enter into particular contract terms, or we will make sure that the information that we give to them will be limited to what is needed to perform our contract with you. The personal data that we collect from you will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff involved in, among other things, providing support services.
SECURITY OF YOUR PERSONAL INFORMATION
We take the security of your information very seriously and have put physical, technical, operational and administrative strategies, controls and measures in place to help protect your personal information from unauthorized access, use or disclosure as required by law and in accordance with accepted good industry practice. We will always keep these under review to make sure that the measures we have implemented remain appropriate.
YOUR RIGHTS IN YOUR PERSONAL INFORMATION
You have certain rights in respect of the personal information that we hold about you. Details of these rights are set out below.
Access: We will confirm to you whether or not we are processing and using personal information about you, at your request and, if so, provide you with access to and a copy of such personal information and the other details to which you are entitled.
Rectification: We will correct any inaccurate personal data and complete any incomplete personal data (including by providing a supplementary statement) that we hold about you.
Prevention of processing likely to cause damage or distress: We will respect your rights to require us to cease or not to begin processing your personal information for a specific purpose, or in a specific way, that is likely to cause you or any third parties unwarranted damage or distress.
Erasure: We will erase your personal information at your request without undue delay where there is no good reason for us to continue to use it.
Restriction: We will restrict the processing of your personal information in certain circumstances, if you ask us to do so.
Data portability: We will provide you or third parties on your behalf with a copy of any personal information that we hold about you which you have provided to us in a structured, commonly used and machine readable format.
Objection (including objection to direct or e-mail marketing): We will respect your general rights to object to the processing of your personal information in certain circumstances, including for direct and e-mail marketing purposes.
Automated decisions and profiling: We do not make automated decisions or profile you based on your data.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Top Fun Canada does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
You can withdraw your consent or opt-out of our direct marketing at any time through our marketing preference center or through the 'unsubscribe option in any marketing email.
CONTACT AND COMPLAINTS